Thank you for shopping with us. We are committed to delivering your orders across the Kingdom of Saudi Arabia quickly and securely.

Processing Time

• Orders are processed within 1-2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Major Cities (Riyadh, Jeddah, Dammam, Makkah, Madinah): 2-5 business days
• Other Regions: 3-7 business days
• Remote Areas: 5-10 business days

Delivery times may vary during holidays, promotional periods, or due to courier delays.

Shipping Charges

• Shipping fees are calculated at checkout.
• Free shipping may be offered during special promotions or on qualifying orders.

Cash on Delivery (COD)

• Cash on Delivery (COD) is available for eligible locations within Saudi Arabia.
• Additional COD charges may apply.

Address Requirements

To comply with Saudi regulations, customers must provide a valid:

• Saudi National Address, or
• Saudi Short Address Code

Orders with incomplete address information may experience delays or cancellation.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your shipment status.

Failed Deliveries

If delivery fails due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact our support team within 48 hours of delivery for assistance.

Order Changes & Cancellations

Orders can only be modified or canceled before shipment. Once dispatched, cancellation requests may not be possible.

Contact Us

For any shipping-related questions, please contact our customer support team through our Contact Us page.